Privacy Policy

1 Introduction

vib555 ("vib555", "the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with its services. This Privacy Policy describes how vib555 collects, uses, stores, discloses, and protects personal data in connection with the operation of the vib555 online gaming and sportsbook platform, accessible at https://vib555.net.

This policy applies to all current and former registered players, visitors to the vib555 website, and any other individuals whose personal data is processed by vib555 in the course of its operations. It covers all services offered through the vib555 platform, including the sportsbook, live casino, online slots, esports betting, blackjack, and all associated account management and support functions.

vib555 is designed for use by players in Indonesia. All transactions on the platform are processed in Indonesian Rupiah (IDR), and our primary user base comprises adult Indonesian players aged 21 and above. This Privacy Policy is therefore written with reference to the Indonesian market context, including the payment methods most commonly used by Indonesian players — such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja — and the data-processing considerations relevant to that context.

2 Data Controller

For the purposes of applicable data protection law, vib555 acts as the data controller with respect to the personal data of registered players and website visitors. As data controller, vib555 determines the purposes for which personal data is collected and the means by which it is processed.

All data protection enquiries, subject access requests, and privacy-related complaints should be addressed to the vib555 Data Protection contact, reachable via email at [email protected] with the subject line "Data Protection Enquiry". vib555 will acknowledge all privacy-related correspondence within 2 business days (Western Indonesia Time, WIB, UTC+7) and will aim to provide a substantive response within 14 calendar days.

3 Data We Collect

3.1 Registration Data

When you create a vib555 account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify you are 21 or older)
• Residential address (including city, province, and postal code)
• Email address
• Phone number
• Preferred username and chosen password (stored in hashed form — your plaintext password is never stored)

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of the following documents:

• Government-issued photo identification (e.g., Indonesian KTP, passport, or SIM)
• Proof of residential address (e.g., utility bill or bank statement dated within 90 days)
• Proof of ownership of the payment method used (e.g., bank account statement or registered e-wallet screenshot)
• Source-of-funds documentation where required by our compliance procedures

3.3 Financial Transaction Data

We record information related to all deposits and withdrawals processed through your vib555 account, including the payment method used, transaction amount in IDR, transaction date and time (WIB), and the outcome status. Full payment instrument credentials (such as complete bank account numbers) are handled by the relevant payment provider and are not stored in full by vib555.

3.4 Gaming Activity Data

vib555 records all betting and gaming activity conducted through your account, including bets placed, games played, stakes wagered, results, winnings, and session duration. This data is used for account management, bonus administration, responsible gaming monitoring, and regulatory reporting purposes.

3.5 Technical and Device Data

When you access the vib555 platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Session timestamps and page interaction data
• Referring URL (the page from which you arrived at vib555)

3.6 Communications Data

If you contact vib555 via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the outcome of any support interaction. These records are maintained for quality assurance, dispute resolution, and audit purposes.

4 How We Use Your Data

The following table summarizes the primary purposes for which vib555 processes personal data and the corresponding legal basis for each processing activity:

5 Legal Basis for Processing

vib555 processes personal data only where it has a valid legal basis to do so. The legal bases on which vib555 relies are as follows:

• Contract Performance: Processing is necessary for the performance of the contract between you and vib555 — that is, to operate your account, process transactions, and deliver the gaming services you have signed up to use.
• Legal Obligation: Processing is required in order for vib555 to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, KYC verification requirements, and responsible gaming mandates.
• Legitimate Interest: Processing is necessary for purposes that serve the legitimate interests of vib555 — such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: Where vib555 relies on your consent as the legal basis for processing — for example, to send you personalized promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

6 Data Sharing & Third Parties

6.1 Service Providers

vib555 shares personal data with trusted third-party service providers who assist in the operation of the platform. These include payment processing partners (including the Indonesian banking and e-wallet providers listed above), identity verification and KYC service providers, game technology providers such as Pragmatic Play, Evolution Gaming, Microgaming, and Spribe, cloud infrastructure and hosting providers, and customer support technology providers. All service providers are subject to data processing agreements that require them to process personal data only on vib555's instructions and to maintain appropriate security standards.

6.2 Regulatory and Legal Disclosure

vib555 may disclose personal data to regulators, law enforcement agencies, courts, or other governmental authorities where it is required to do so by applicable law, court order, or regulatory direction. vib555 will, where legally permissible and practicable, notify the affected player of any such disclosure request prior to complying.

6.3 Business Transfers

In the event that vib555 undergoes a merger, acquisition, reorganization, or sale of assets, personal data held by vib555 may be transferred to the acquiring entity as part of that transaction. In such circumstances, vib555 will provide notice to registered players and ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this policy before any data transfer is completed.

6.4 No Sale of Data

vib555 does not sell, rent, lease, or otherwise transfer personal data to third parties for their own marketing or commercial purposes. Data sharing is limited strictly to the categories of recipients described in this section.

7 Cookies & Tracking Technologies

The vib555 platform uses cookies and similar tracking technologies to deliver, secure, and improve our services. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, authentication, and security features. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences and settings — such as language preferences and previously selected deposit methods — to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated data about how players navigate and interact with the platform, enabling vib555 to identify areas for improvement. Analytics data is processed at an aggregated level and does not identify individual players.
• Performance Cookies: Monitor platform load times, error rates, and technical performance metrics to support platform reliability and speed optimization.

You may control cookie preferences through your browser settings. Disabling certain categories of cookies may limit the functionality of the vib555 platform. vib555 does not use third-party advertising cookies or behavioral retargeting technologies that track your activity across other websites.

8 Data Retention

vib555 retains personal data for the following periods:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements applicable to gaming operators.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of the last transaction on the account, or as required by the applicable regulatory framework in vib555's licensing jurisdiction — whichever is longer.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming Activity Logs: Retained for a minimum of 3 years from the date of each gaming session.
• Customer Support Communications: Retained for 2 years from the date of the most recent communication in each support thread.
• Technical and Device Data: Retained in aggregate form for up to 13 months; individual-level technical logs are deleted after 90 days.

Upon expiry of the applicable retention period, data is securely deleted using certified data destruction procedures, or anonymized such that it can no longer be attributed to an identifiable individual.

9 Data Security

vib555 implements a comprehensive set of technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL Encryption: All data in transit between your device and the vib555 platform is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive data stored in vib555 systems — including KYC documents, payment details, and account credentials — is encrypted using AES-256 or equivalent standard.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and undergo regular data protection training.
• Penetration Testing: The vib555 platform is subject to regular security assessments and penetration testing conducted by independent security professionals.
• Incident Response: vib555 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected individuals, vib555 will notify the relevant supervisory authority and, where required, affected players without undue delay.

10 Your Privacy Rights

As a player on the vib555 platform, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data vib555 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by vib555. You may update most of your registered details directly from within your account dashboard.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. Note that vib555 may be required to retain certain data for regulatory, legal, or contractual reasons even following an erasure request — in such cases, vib555 will inform you of the data it is required to retain and the basis for doing so.
• Right to Restriction: You have the right to request that vib555 restrict its processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to vib555's processing of your personal data where that processing is based on legitimate interest. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact vib555 at [email protected] with the subject line "Privacy Rights Request", clearly stating which right you wish to exercise and providing sufficient information to identify your account. vib555 will respond within 14 calendar days. vib555 may, in limited circumstances and where permitted by law, decline to fulfill a request — in which case we will explain our reasons in writing.

11 International Data Transfers

vib555 operates as a platform that serves Indonesian players, and some of its service providers and technology partners may be located outside Indonesia. Where personal data is transferred to a jurisdiction outside Indonesia, vib555 ensures that appropriate safeguards are in place to protect the data. These safeguards may include standard contractual clauses, binding corporate rules, adequacy decisions, or other lawful transfer mechanisms. By using the vib555 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia, subject to the protections described in this section.

12 Minors and Age Verification

The vib555 platform is strictly for adults aged 21 and above. vib555 does not knowingly collect or process personal data of individuals under the age of 21. Age verification is a mandatory step in the registration process, and vib555 reserves the right to request documentary proof of age at any point during the account lifecycle. If vib555 discovers that an account was registered by a person under 21 years of age, the account will be immediately closed, all pending transactions will be voided, any deposited funds will be returned to the verified source, and all personal data associated with the account will be securely deleted, except where retention is required by law. Parents and guardians who believe that a minor has registered on the vib555 platform are urged to contact us immediately at [email protected].

13 Changes to This Privacy Policy

vib555 reviews this Privacy Policy regularly and reserves the right to update it at any time. When material changes are made, vib555 will notify registered players by sending a notification to the email address associated with their account and by displaying a prominent notice on the vib555 platform for a minimum of 14 days following the effective date of the change. Minor or non-material updates — such as corrections of typographical errors or clarifications that do not alter the substance of the policy — may be made without specific notice.

The "Last updated" date at the top of this page reflects the date on which the most recent version of this Privacy Policy was published. Your continued use of the vib555 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must cease using the platform and may request account closure by contacting support.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by vib555, please contact us through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for all privacy-related correspondence. We aim to respond within 2 business days (WIB).
• Live Chat: Available 24/7 directly from the vib555 platform after login. Our Indonesian-speaking support agents are available at all hours and are trained to handle data protection enquiries or escalate them to the appropriate team.